有效沟通与企业管理
玉溪大红山矿业有限公司
虚假的信息，错误的判断，糟糕的结果，荒唐的结局。说话做事效果如何取决于沟通，说得怎么样，做得好不好，都是沟通有效与否决定于双方的认知、理解、观点、思想和心态，沟通为了达到双方的目的，分歧达不成共识，就会沟通失败；双方同意但结果事与愿违，沟通无效；但凡有效沟通，心情舒畅，又能把事情做好，结果很漂亮，用成功构筑成功，信息对称、与时俱进、坦诚相处、换位思考、相互尊重和良好的人际交往，用平常心对待平常事，敢于承担责任，主动改正错误。
责任、用心和细节是有效沟通的根本，不调查研究，信谣传谣，相互猜疑，盲目附和，推弃责任，简单粗暴，不重细节，都是无效沟通的基因。价值观念不同，思维方式不一样，是无法沟通的原因。
企业成长好坏，很大程度上取决于各级管理人员的综合素质。成也管理，败也管理。组织没有战略眼光，管理人员缺乏管理思想，企业终归只会小打小闹，永远长不大，做不强。组织必须着眼未来，立足长远，冷静思考，认真对待管理人员锻炼和培养问题。管理思想决定组织战略发展，思考力决定感召力，感召力决定执行力。组织的各级管理人员要善于学习，勤于思考，建立相互尊重和良好的人际交往氛围。晓之以理，动之以情。做实沟通、交流和互动，互相学习，互相帮助，共同提高，并辅之以竞争与淘汰机制，对不求上进、不可塑造、平庸落后的顽固派要坚决淘汰。经营关乎企业生存和盈亏，经营与管理，经营是龙头而管理是基础，但管理的效果最终体现在经营效果上，企业要做大做强，要关注经营，研究市场和客户，也要注重管理，对标挖潜，提升管理水平。
管理战略是练虚功，摆花架子，应付上级搞内耗？还是打牢根基求发展，务实高效，促成企业成长？是创业守业？是真经营上水平干事业？还是欺骗上级，急功近利搞政绩，为自己升迁谋私利？等等这些，就拿务实与务虚作为试金石，企业改制和转型才是根本。《公司法》与现代企业制度是市场经济必然产物。计划经济下的企业管理方法，政企不分，政府不象不政府，企业不象企业，职责不清，权责脱节，惯性思维，僵化落后，管理平庸，效率低下，内耗严重，成本攀升，不置身于市场经济还在用计划经济的模式运作生产经营管理，小作坊生产，盲目应对指令性行政事务，不关注市场与客户，不关心产品品牌效应，不居安思危，不与时俱进，不创新管理思维和管理模式，终归是企业的宿命与国企灭亡的基因。
特别要指出的是，组织民主决策缺失，搞实质性的一言堂，那么整个组织的管理会弱智化，表面上是集体决策，实际上是一个人说了算，集体智慧得不到有效发挥，这样的沟通充其量算得上“忽悠”，全都是无效沟通，对做正确的事或做对事而言都是毫无作用。
老国有企业，长期受计划经济时代的影响，观念陈旧，思想保守、僵化落后，多数是凭良心做事、靠自觉干活，保护落后、养懒人，太多的闲人、恶人躺在社会主义“温床”上睡大觉、吃福利、混工资，各级管理人员不想多干活，更不想干自己不想干的活，不愿意说、也不敢得罪人，更不敢得罪上级领导，做老好人，得过且过，装洋作秀，混日子，忽悠人。这与时代潮流逆施倒行，不依法依规行政办事，自欺欺人，管理落后，思想平庸，恶性循环。企业最大的浪费是人力资源的浪费，企业最大的腐败是用人上的腐败！经营企业就是经营人，搞活企业先搞活人，管住企业先管好钱。重视现代人力资源管理，把企业文化和人力资源管理作为企业核心竞争力来真抓实干，把人力资源转化为人力资本，用考核、激励、约束、竞争与淘汰机制，牢牢把握好“普惠加激励”这把钥匙，正激励考核为主，负激励考核为辅，约束教育为主，竞争淘汰为辅，先把人搞活，再把经济管住，预算好管理费用和控制住生产成本，控制投资，控制进口，做好创收，用好出口，才会真正把企业搞活。
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