办公室服务理念

作者: 何朱必 分类: 我的日志 发布时间: 2016-03-18 21:24 ė views 6 24条评论

办公室服务理念

一、服务至上,务实高效

诠释:办公室的工作事无巨细,就工作本身而言,决定办公室服务工作必须是细节服务、优质服务、爱心服务。办公室是一个单位的重要窗口,代表着一个单位的形象,无论是外来领导还是一般人员,都要热情服务,把热情、周到的服务贯穿到接待工作的始终,使外来人员感到亲切、亲近,通过办公室来展示,努力塑造本单位的良好形象。办公室工作人员必须树立“大服务”理念,端正服务态度,文明用语,态度谦和,不漠视职工意见,及时破解职工难题,不推诿扯皮。以务实作风,高效服务,深入实际,用心调查分析,使问题在一线解决,确保服务满意度。

切实提高业务素质、政治素质和职业道德素质,不断加强业务培训,采取“以老带新、以管促学”薪火相传的方法,开展对标挖潜,多向友邻单位学习,把别人先进的工作方法、管理经验和思想观念引进来,并鼓励大家参加各种业务学习和在职教育,不断提高业务素质,提高工作能力,增强服务本领。

二、用心做事,尊重宽容

诠释:办公室的工作人员是领导的助手,其工作质量的好坏,直接影响到领导的工作效率。我们不仅工作态度要好,还要善于处理各方面的关系,自身要具备一定的能力,要有较强的组织和表达能力,多思考,说话、做事要有分寸,执行好党政保密工作。认真只能把事情做对,用心就能把事情做好。作为办公室人员,工作中一定要用心对待每一件事情,把每件小事都用心做好,才可能提高工作效率。办公室是策划、管理、协调和服务为一体的综合部门,其宗旨就是为企业服务、为领导服务、为员工服务,这就要求办公室人员力求做事“精”、“细”、“准”的同时,还要懂得尊重和宽容,多与各部门沟通、交流、互动,精诚合作,充分发挥纽带作用。作为办公室人员必须做到心平气和、不烦不躁、受得了气、吃得了亏、听得了冤枉话。

三、有效沟通,快乐工作

诠释:在具体工作中,多注意沟通交流的方式方法,要事前善意提醒,不事后无为争执,要认真领会上级意图,紧贴矿业公司中心和主题思想,有针对性地开展各项工作,及时了解和真实反映职工意见,为领导提供决策依据。在内部形成信息共享、互通有无、和谐相处、互帮互学,共同提高服务质量。合理分工合作,合理分解目标。多换位思考,为大家员工着想,让每个劳动者乐在其中,享受劳动的快乐,体现劳动的尊严。让每个组织成员都能快乐工作,生活得更有尊严。我们不图好人就有好报,但我们要用好报造就好人,不要让好人受挫,不要让老实人吃亏。关注有效沟通,不断提高工作效率,塑造心情舒畅、生动活泼和轻松快乐的工作氛围,注重人文关怀,打造快乐团队。

 

服务十则

做事多点 闲话少点
宽容多点 脾气少点
动脑多点 教条少点
服务多点 理由少点
沟通多点 想法少点
谋划多点 差错少点
主动多点 拖遢少点
微笑多点 不字少点
争气多点 生气少点
提醒多点 谩骂少点

 

服务工作,快乐工作,其实很简单,不过就是多点少点,就能把工作做好。关键是要大家调整心态,切实行动起来。

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