有效沟通与企业管理

作者: 何朱必 分类: 心情刹那,近期更新 发布时间: 2019-11-20 16:35

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虚假的信息,错误的判断,糟糕的结果,荒唐的结局。说话做事效果如何取决于沟通,说得怎么样,做得好不好,都是沟通有效与否决定于双方的认知、理解、观点、思想和心态,沟通为了达到双方的目的,分歧达不成共识,就会沟通失败;双方同意但结果事与愿违,沟通无效;但凡有效沟通,心情舒畅,又能把事情做好,结果很漂亮,用成功构筑成功,信息对称、与时俱进、坦诚相处、换位思考、相互尊重和良好的人际交往,用平常心对待平常事,敢于承担责任,主动改正错误。

责任、用心和细节是有效沟通的根本,不调查研究,信谣传谣,相互猜疑,盲目附和,推弃责任,简单粗暴,不重细节,都是无效沟通的基因。价值观念不同,思维方式不一样,是无法沟通的原因。

企业成长好坏,很大程度上取决于各级管理人员的综合素质。成也管理,败也管理。组织没有战略眼光,管理人员缺乏管理思想,企业终归只会小打小闹,永远长不大,做不强。组织必须着眼未来,立足长远,冷静思考,认真对待管理人员锻炼和培养问题。管理思想决定组织战略发展,思考力决定感召力,感召力决定执行力。组织的各级管理人员要善于学习,勤于思考,建立相互尊重和良好的人际交往氛围。晓之以理,动之以情。做实沟通、交流和互动,互相学习,互相帮助,共同提高,并辅之以竞争与淘汰机制,对不求上进、不可塑造、平庸落后的顽固派要坚决淘汰。经营关乎企业生存和盈亏,经营与管理,经营是龙头而管理是基础,但管理的效果最终体现在经营效果上,企业要做大做强,要关注经营,研究市场和客户,也要注重管理,对标挖潜,提升管理水平。

管理战略是练虚功,摆花架子,应付上级搞内耗?还是打牢根基求发展,务实高效,促成企业成长?是创业守业?是真经营上水平干事业?还是欺骗上级,急功近利搞政绩,为自己升迁谋私利?等等这些,就拿务实与务虚作为试金石,企业改制和转型才是根本。《公司法》与现代企业制度是市场经济必然产物。计划经济下的企业管理方法,政企不分,政府不象不政府,企业不象企业,职责不清,权责脱节,惯性思维,僵化落后,管理平庸,效率低下,内耗严重,成本攀升,不置身于市场经济还在用计划经济的模式运作生产经营管理,小作坊生产,盲目应对指令性行政事务,不关注市场与客户,不关心产品品牌效应,不居安思危,不与时俱进,不创新管理思维和管理模式,终归是企业的宿命与国企灭亡的基因。

特别要指出的是,组织民主决策缺失,搞实质性的一言堂,那么整个组织的管理会弱智化,表面上是集体决策,实际上是一个人说了算,集体智慧得不到有效发挥,这样的沟通充其量算得上“忽悠”,全都是无效沟通,对做正确的事或做对事而言都是毫无作用。

老国有企业,长期受计划经济时代的影响,观念陈旧,思想保守、僵化落后,多数是凭良心做事、靠自觉干活,保护落后、养懒人,太多的闲人、恶人躺在社会主义“温床”上睡大觉、吃福利、混工资,各级管理人员不想多干活,更不想干自己不想干的活,不愿意说、也不敢得罪人,更不敢得罪上级领导,做老好人,得过且过,装洋作秀,混日子,忽悠人。这与时代潮流逆施倒行,不依法依规行政办事,自欺欺人,管理落后,思想平庸,恶性循环。企业最大的浪费是人力资源的浪费,企业最大的腐败是用人上的腐败!经营企业就是经营人,搞活企业先搞活人,管住企业先管好钱。重视现代人力资源管理,把企业文化和人力资源管理作为企业核心竞争力来真抓实干,把人力资源转化为人力资本,用考核、激励、约束、竞争与淘汰机制,牢牢把握好“普惠加激励”这把钥匙,正激励考核为主,负激励考核为辅,约束教育为主,竞争淘汰为辅,先把人搞活,再把经济管住,预算好管理费用和控制住生产成本,控制投资,控制进口,做好创收,用好出口,才会真正把企业搞活。

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