办公室服务理念

作者: 人可工作室 分类: 我的日志 发布时间: 2016-03-18 21:24

办公室服务理念

一、服务至上,务实高效

诠释:办公室的工作事无巨细,就工作本身而言,决定办公室服务工作必须是细节服务、优质服务、爱心服务。办公室是一个单位的重要窗口,代表着一个单位的形象,无论是外来领导还是一般人员,都要热情服务,把热情、周到的服务贯穿到接待工作的始终,使外来人员感到亲切、亲近,通过办公室来展示,努力塑造本单位的良好形象。办公室工作人员必须树立“大服务”理念,端正服务态度,文明用语,态度谦和,不漠视职工意见,及时破解职工难题,不推诿扯皮。以务实作风,高效服务,深入实际,用心调查分析,使问题在一线解决,确保服务满意度。

切实提高业务素质、政治素质和职业道德素质,不断加强业务培训,采取“以老带新、以管促学”薪火相传的方法,开展对标挖潜,多向友邻单位学习,把别人先进的工作方法、管理经验和思想观念引进来,并鼓励大家参加各种业务学习和在职教育,不断提高业务素质,提高工作能力,增强服务本领。

二、用心做事,尊重宽容

诠释:办公室的工作人员是领导的助手,其工作质量的好坏,直接影响到领导的工作效率。我们不仅工作态度要好,还要善于处理各方面的关系,自身要具备一定的能力,要有较强的组织和表达能力,多思考,说话、做事要有分寸,执行好党政保密工作。认真只能把事情做对,用心就能把事情做好。作为办公室人员,工作中一定要用心对待每一件事情,把每件小事都用心做好,才可能提高工作效率。办公室是策划、管理、协调和服务为一体的综合部门,其宗旨就是为企业服务、为领导服务、为员工服务,这就要求办公室人员力求做事“精”、“细”、“准”的同时,还要懂得尊重和宽容,多与各部门沟通、交流、互动,精诚合作,充分发挥纽带作用。作为办公室人员必须做到心平气和、不烦不躁、受得了气、吃得了亏、听得了冤枉话。

三、有效沟通,快乐工作

诠释:在具体工作中,多注意沟通交流的方式方法,要事前善意提醒,不事后无为争执,要认真领会上级意图,紧贴矿业公司中心和主题思想,有针对性地开展各项工作,及时了解和真实反映职工意见,为领导提供决策依据。在内部形成信息共享、互通有无、和谐相处、互帮互学,共同提高服务质量。合理分工合作,合理分解目标。多换位思考,为大家员工着想,让每个劳动者乐在其中,享受劳动的快乐,体现劳动的尊严。让每个组织成员都能快乐工作,生活得更有尊严。我们不图好人就有好报,但我们要用好报造就好人,不要让好人受挫,不要让老实人吃亏。关注有效沟通,不断提高工作效率,塑造心情舒畅、生动活泼和轻松快乐的工作氛围,注重人文关怀,打造快乐团队。

 

服务十则

做事多点 闲话少点
宽容多点 脾气少点
动脑多点 教条少点
服务多点 理由少点
沟通多点 想法少点
谋划多点 差错少点
主动多点 拖遢少点
微笑多点 不字少点
争气多点 生气少点
提醒多点 谩骂少点

 

服务工作,快乐工作,其实很简单,不过就是多点少点,就能把工作做好。关键是要大家调整心态,切实行动起来。

如果觉得我的文章对您有用,请随意赞赏。您的支持将鼓励我继续创作!

23条评论
  • Karri

    2019年7月24日 上午9:39

    I’m curious to find out what blog platform you’re utilizing?
    I’m experiencing some small security problems with my latest blog and I would like to find something more risk-free.
    Do you have any suggestions?

  • Hai

    2019年7月24日 上午3:30

    Nice post. I learn something totally new
    and challenging on websites I stumbleupon on a daily basis.
    It will always be helpful to read content from
    other writers and use something from other websites.

  • Jada

    2019年7月23日 下午11:18

    Neat blog! Is your theme custom made or did you download it
    from somewhere? A theme like yours with a few simple
    adjustements would really make my blog stand out.
    Please let me know where you got your theme. Bless you

  • Nola

    2019年7月23日 下午8:42

    Appreciating the time and effort you put into your website and detailed information you present.
    It’s good to come across a blog every once
    in a while that isn’t the same unwanted rehashed information. Fantastic read!
    I’ve bookmarked your site and I’m adding your RSS feeds to my Google account.

  • Joanne

    2019年7月23日 下午1:35

    What’s up friends, nice paragraph and fastidious arguments commented at
    this place, I am truly enjoying by these.

  • Gregg

    2019年7月22日 下午7:51

    Have you ever thought about adding a little bit more than just your articles?

    I mean, what you say is valuable and everything.
    But think about if you added some great graphics or video clips to give your posts more, “pop”!

    Your content is excellent but with images and videos, this site could certainly be one of the most beneficial in its field.
    Fantastic blog!

  • Agueda

    2019年7月22日 上午6:05

    Thanks a bunch for sharing this with all people
    you actually realize what you are talking approximately!

    Bookmarked. Please also talk over with my site =). We will have a hyperlink alternate contract
    between us

  • Ursula

    2019年7月21日 下午5:59

    I’m not that much of a online reader to be honest but your sites really nice, keep it up!
    I’ll go ahead and bookmark your website to come back later.
    All the best

  • Rosaline

    2019年7月21日 上午11:38

    This site definitely has all the information I needed concerning this subject and didn’t know who to
    ask.

  • Rob

    2019年7月20日 下午9:57

    First of all I want to say wonderful blog! I had a quick question which
    I’d like to ask if you don’t mind. I was interested to know how you center
    yourself and clear your thoughts before writing. I’ve had
    a hard time clearing my thoughts in getting my ideas out there.

    I do enjoy writing but it just seems like the first 10
    to 15 minutes are generally wasted simply just
    trying to figure out how to begin. Any ideas or hints?
    Cheers!

  • Angelina

    2019年7月20日 上午12:06

    Wow, superb blog format! How lengthy have you been running a blog for?

    you make blogging look easy. The overall glance of your website is
    excellent, as well as the content material!

  • Ilana

    2019年7月18日 上午10:31

    I all the time emailed this blog post page to all my friends,
    because if like to read it then my links will too.

  • Consuelo

    2019年7月18日 上午8:01

    I was curious if you ever considered changing the layout of your site?
    Its very well written; I love what youve got to say. But maybe
    you could a little more in the way of content so people could connect with it better.
    Youve got an awful lot of text for only having 1 or 2 pictures.
    Maybe you could space it out better?

  • Marilyn

    2019年7月16日 下午7:36

    I couldn’t refrain from commenting. Very well written!

  • Traci

    2019年7月16日 下午2:31

    Great blog here! Also your web site loads up fast!
    What web host are you using? Can I get your affiliate link to your host?
    I wish my site loaded up as fast as yours lol

  • Hosea

    2019年7月16日 上午5:28

    Hello superb blog! Does running a blog like this require a massive amount work?
    I’ve no knowledge of coding but I was hoping to start
    my own blog in the near future. Anyway, should you have any ideas
    or techniques for new blog owners please share. I know this is off
    subject but I simply had to ask. Thank you!

  • Porter

    2019年7月13日 下午2:52

    Thank you a lot for sharing this with all folks you really know what you’re speaking about!
    Bookmarked. Please additionally seek advice from my site =).
    We could have a hyperlink alternate arrangement among us

  • Hong

    2019年7月12日 上午9:42

    Hello, I enjoy reading all of your article.
    I like to write a little comment to support you.

  • Twyla

    2019年7月12日 上午12:51

    I think what you posted was very reasonable.
    But, consider this, what if you added a little content?
    I mean, I don’t want to tell you how to run your website,
    however what if you added something that grabbed folk’s attention? I
    mean 办公室服务理念 – 何朱必博客 is a little plain. You ought to peek at Yahoo’s front page
    and see how they create post headlines to get people to open the
    links. You might add a video or a picture or two to get people interested about what you’ve got to say.

    In my opinion, it could bring your blog a little livelier.

  • Edgar

    2019年7月11日 上午4:23

    Thanks in support of sharing such a fastidious
    thinking, paragraph is nice, thats why i have read it entirely

  • Alexandra

    2019年7月10日 上午2:50

    Hello, i feel that i noticed you visited my web site thus i
    came to return the want?.I am trying to in finding things to improve my web site!I assume its good enough to use a few of your ideas!!

  • ig

    2019年6月29日 下午10:16

    I like what you guys are up too. This type of clever work
    and reporting! Keep up the superb works guys I’ve you guys to our
    blogroll.

  • http://bit.ly/2I5oPcf

    2019年6月28日 下午11:45

    For the reason that the admin of this web site is working,
    no hesitation very shortly it will be famous, due to its quality contents.

回复 http://bit.ly/2I5oPcf 取消回复

您的电子邮箱地址不会被公开。 必填项已用*标注